I’ve gotten a lot of cool responses regarding my recent experiences with JetBlue (here and here), but the coolest response I got was:
He says you definitely have a knack for getting people involved. I told him that you could make people believe chocolate milk comes from brown cows.
That’s officially the coolest thing anyone has ever said about me. I’m honored that I could help some folks and and make a small difference!
More comments below:
You rock, Andrew!
I’m on that 11 am flight, but just checked its status online – it’s delayed!!
I am sure we will all be able to laugh about this in a few days – especially if JetBlue does the right thing.
Janet
Thanks again for your help dealing with jet blue. Just got around to calling about my refund and found out they gave me 640 dollars in credit. What ever you did worked thanks again Andrew
dunno if it was related to our collective efforts but JetBlue has credited us $250 each ticket!
I am satisfied with the credits. Good work Andrew.
robert
Hi Andrew. I received a credit for that flight and a voucher for a future flight within the year for about $350 I think. I am satisfied. They screwed up, they paid for their error, and life is too good to get muddled down in a fight for a few extra $$$Also thank you again for all your efforts. I am sure you effected their decision.
Howard
Andrew,
Thank you so much for advocating for our travel group! You sure simplified our lives.
Ray and I are flying home tonight and will ‘add up’ the half dozen plus emails we received from JB. I am fairly certain JB gave us the vouchers indicated, we just haven’t had any time to pay much attention. If there is a problem, we’ll contact JB directly. You have already gone above and beyond.It was a pleasure meeting you!
Donna and Ray *********
Hi Andrew,
Thanks for ushering this through! You have been a great advocate for us. Thank you.
As for me, I think the full refund + $50 is adequate. I can’t think of anything more they could have done.
Best,
Janet
Hi Andrew,
All in all, it was fair enough and I’ve decided to move on. Thanks for all your organized information and updates. I appreciate it very much.
Maria *****
Andrew,
I am very satisfied with JB’s actions.
Thanks and Best Regards,
Brian
Resolved! Finally got a hold of the right person who was willing to get to the bottom of things. Your ticket was very helpful in proving that others were getting more than $50. Apparently Jet Blue’s social media folks were behind us receiving the increased voucher/refund. Wouldn’t have happened without you. Way to motivate and organize at 2AM.
Next time you’re near the Oakland hills I’ve got a beer in the fridge with your name on it.
John
Hello Andrew,
I wanted to thank you so much for taking on this task. For this I’m grateful!
Best regards,
Marsha *********
Thanks for everything you have done for us. Regards, Bill *********
GOOD WORK, MR. BELLAY
I CHECKED MY ONLINE CREDIT CARD STATEMENT AND INDEED JET BLUE REFUNDED THE FLIGHT; I HADN’T EXPECTED THAT
THANKS, TOM ********
FLORIDA
Andrew, we got a response today of refund . Thank you! Now waiting to see if credit card statement will reflect this. You’ve been a great help !
Lena ***
Dear Andrew
Many thanks for your ongoing efforts on behalf of all the passengers on flight 278.
I received a $50 voucher PLUS a refund of my SFO-FLL flight PLUS a round-trip voucher. I am more than satisfied and happy to have you list me as a well satified customer of Jet Blue.
Sincerely
Dorothy **********
PS Is there something I can do for you as appreciation? A charity you support? Passing along the kindness in some way to others.
Blessings to you and yours, especially this Thanksgiving time.
Good work & thanks for the update. If you don’t mind, let us know what the compensation is. We’re not on the 11am, and I’d like to know what to ask for.
Thanks,
John
Thanks for all your help & organization of everything. It was painful but I’m glad JB finally took the matter serious.
Lee Ann ***********
thank you so much for all your help.
arcelia ********
Hello there Andrew- thanks a bunch for all of your efforts with this Jet Blue mess. We have both received a balance of $411 in our Jet Blue Account. I would say this is quite sufficient and we are both pleased with their attempts in making things right. Many thanks for helping out all of us fellow passengers.
Best regards- Curt and Janine *******
Hi Andrew, I wanted you to know I thought I had not rec’d the voucher but when I called I was told if you have an true blue act then they auto put in to a credit bank for you. So I was wrong I did get a refund. but my husband did not because he did not have a true blue act. so because we called he now has it all cleared up.
Ps thinks for all the work you did on this. we really are grateful to you as I am sure all the others are as well.
Dianna ****