prototyping

On Feedback

I gave this 3-hour workshop a few weeks back at the big Campus Technology in Boston. It was a ton of fun and I was definitely humbled to be invited back to speak for the 3rd time at CT. I’ve found the feedback system that this (and most) conferences use to be useless to me. …

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My $99,342 Tweet and How It Saved JetBlue Millions

This is the story of how my tweet cost JetBlue $99,342 but saved them millions. If you want the entire saga of how JetBlue massively screwed up, failed to communicate, and then tried to screw over 150 people, read my post about the JetBlue Flight 278 Fiasco. Instead of re-living a pretty shitty 20-hour ordeal, this …

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